In 2005, Linda Reid experienced a life-threatening allergic reaction to bug bites. Frightened by the excessive swelling and trouble breathing she was experiencing, she sought emergency help at DeKalb Medical at Hillandale. The 52-year-old Lithonia resident was diagnosed with anaphylaxis (a severe, whole-body allergic reaction), treated with intravenous fluids, kept under observation until her situation was no longer life-threatening, and sent home with a prescription for an epinephrine injector in the event of a future reaction.
Linda was treated quickly and efficiently. Her fears were calmed by Emergency Department (ED) staff members who were as compassionate and calming as they were professional. “I expected to wait hours to be seen,” she recalls. “I was pleasantly surprised by how smoothly everything went.”
In 2008, when Linda’s husband, Craig, began experiencing chest pain, her positive Hillandale experience was top of mind. Linda brought Craig to Hillandale for emergency treatment, after which he was referred to a DeKalb Medical cardiologist. When Linda’s father, Thomas, had heart failure that same year, she brought him to the Hillandale as well. After being stabilized, Thomas was transferred to DeKalb Medical’s main campus for emergency pacemaker surgery.
Linda was pleased by the expert, highly efficient care she and her loved ones received— and impressed with Hillandale’s focus on cleanliness and safety. “I saw notices everywhere reminding staff to wash hands or use the antiseptic hand gel provided,” she says. “That may seem obvious in a hospital setting, but it’s so easy to overlook when everyone’s busy— and it’s so important.”
Hillandale’s 24-bed Emergency Department treats more than 48,000 patients annually. Features like separate ambulance and walk-in entrances, state of the art on-site diagnostic testing, and medical specialists on call 24 hours a day for specialty consults ensure that patients are seen as quickly as possible and receive state-of-the-art care, regardless of the time of day or night. Hillandale’s Gregory B. Levett, Sr. and Betty H. Levett Emergency Department Reception Area provides a spacious, comfortable environment for visitors to wait while patients are triaged.
“When you come to the emergency room, you’re scared and often not thinking clearly,” Linda says. “The entire Hillandale ED staff made my family and me feel secure. They put the patient at the center of everything they do— which is as it should be.”