Our mission at DeKalb Medical is to deliver high quality healthcare services that improve the health and well-being of the patients we serve. The facilities of DeKalb Medical include the North Decatur, Hillandale and Downtown Decatur hospital locations. DeKalb Medical provides emergency and/or other medically necessary care, without discrimination, to all patients regardless of ability to pay.
DeKalb Medical understands that not all patients have the ability to completely pay their healthcare bills. To eliminate financial barriers for our patients who are uninsured or under insured and have limited means to pay for emergency and medically necessary services provided in our hospitals and in our hospital outpatient facilities, DeKalb Medical has in place a Financial Assistance Policy.
The Financial Assistance Policy does not apply to medical services provided by physicians at DeKalb Medical. Patients may receive a separate bill from the primary treating physician as well as for professional services provided by radiologists, pathologists, anesthesiologists, emergency room and other treating physicians.
Financial assistance is available under the Financial Assistance Policy for emergency and other medically necessary care provided to uninsured and underinsured patients of DeKalb Medical who are Georgia residents, have made good faith efforts to obtain coverage from available public assistance programs, and satisfy the following eligibility criteria:
A net worth of $100,000 may render a patient ineligible for financial assistance under the Financial Assistance Policy.
DeKalb Medical will not charge patients eligible for assistance under the Financial Assistance Policy more than “amounts generally billed” to patients who have insurance for emergency and/or other medically necessary care.
Uninsured and underinsured patients who are not determined to be presumptively eligible for 100% financial assistance may apply for financial assistance by completing a Financial Assistance Application and disclosing any sources of insurance and/or means of payment to establish proof of need. Applications must include all required identity, residency, and income verification documents.
DeKalb Medical automatically screens through a third-party company each uninsured and underinsured patient to assess the patient’s financial need based on public record databases. This information is in turn used to assess whether the patient is presumptively eligible for financial assistance without filing a Financial Assistance Application.
The Financial Assistance Policy, this plain language summary, and the Financial Assistance Application are available. Please click here to complete your application process.
For assistance with or more information regarding the financial assistance application process, please contact the DeKalb Medical Financial Counseling Department at 404.501.5519 or visit such department in person, located by the main information desks at the North Decatur and the Hillandale hospital locations.
To obtain a free copy of the Financial Assistance Policy and the Financial Assistance Application by mail, please call 404.501.5519 or send a written request to 2710 North Decatur Road, Decatur, Georgia 30033.
The Financial Assistance Policy, the Financial Assistance Application, and this plain language summary of the Financial Assistance Policy are available in other languages on the website and at the offices listed above.