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Hospital Bill Pay FAQs

Q.  Who do I contact if I have questions about paying my hospital bill online?
A.  Please contact us at 404.501.5183 between 8:30 a.m. and 4 p.m. Monday through Friday for any online bill pay questions.

Q.  What's the best way for me to pay my hospital bills?
A.  You can pay your bill is by enrolling in our Online Bill Pay Manager.

Q.  What is a deductible? A-co-payment?
A.  A deductible is the initial amount of "covered" health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500.

A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%. For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-payment might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.

Once you have this information, there are a number of ways for paying your bill:

  • If your insurance pays all but a deductible or co-payment, you will be required to pay an estimate of your portion of the bill at the time of service.
  • The hospital will file the claim for you. After insurance has made payment, you will receive a bill asking for payment on the balance using cash, check, or credit card.
  • In certain circumstances, you will be able to make monthly payments to the hospital until your bill is paid in full. You should discuss this with our Patient Accounts Department.

Make sure that you understand what the hospital requires and what payment options you have.

Q.  Who is responsible for paying my bill?
A.  The hospital will bill your insurance company directly (unless you specify otherwise), you are ultimately responsible for making certain that your bill is paid. If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.

Q.  What other bill(s) will I receive?
A.  In addition to your bill from the hospital, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. Please contact their office directly if you have questions concerning their bills. Other Professional Providers include:

  • DeKalb Pathology P.C. – 800.846.7978 
  • Radiology Associates of DeKalb – 404.634.9196 
  • California Emergency Physicians of America – 800.664.7698 
  • DeKalb Anesthesia Associates – 678.514.1991 
  • DeKalb Medical Physicians Group – 404.501.7982

Q.  Did you bill my correct insurance?
A.  To find the answer to this question, please login or enroll in the system to review your account detail.

Q.  What is pending with my insurance?
A.  To find the answer to this question, please login or enroll in the system to review your account detail.

Q.  What do I owe?
A.  To find the answer to this question, please login or enroll in the system to review your account detail.

Q.  Did you receive my payment?
A.  To find the answer to this question, please login or enroll into the system to review your account detail.

Q.  Why didn't my insurance pay?
A.  Please contact your insurance directly for this information.

2701 North Decatur Road Decatur, GA 30033
404.501.1000
Patient Inquiries: 404.501.5200

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