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  3. Patient Discharge Process

Information on going home

Your physician will write a discharge order in your chart and discuss your release with you. This may be a transfer home, with or without home health services; to a long-term acute care facility; a sub-acute facility; rehabilitation services; or a nursing home.

Discharge Planning

Our Medical Management Department staff has nurse case managers and social workers that can assist both you and your physician with the appropriate referral to all of the services mentioned above, as well as other community resources. Please call 404.501.1120 for more information.

Checking Out

Checkout time is 11 a.m. for patients with discharge orders. Please make arrangements to have your family or friend ready to pick you up on the day of discharge by 11 a.m. Nursing staff and Medical Management staff can assist you in making arrangements for other transportation, such as ambulance or taxi, should this be needed. If you are unable to leave the hospital by 11 a.m., you maybe be moved to a discharge area to wait until your transportation is available.

Please observe the listed checkout times if you have been discharged by your physician. If you haven’t left your room by the end of the checkout period, you may be charged for an additional day. This additional charge will not be covered by your insurance; however, if you are discharged by your physician after normal checkout times, but before midnight, you may not be subject to additional room charges.

Patient Portal

As an Emergency Department (ED) patient or inpatient at our North Decatur or Hillandale location, you are now eligible to manage your care through our secure Patient Portal. Creating an account is free and will allow you to access all of your medical records in one place, plus track and review:

  • Lab and radiology results from your ED visit or inpatient hospitalization
  • Diagnoses entered during your ED visit or inpatient hospitalization
  • A list of prescriptions provided at discharge
  • Educational materials related to their care
  • Discharge education instructions

If you have not yet registered for the Patient Portal please speak to a staff member before leaving, or call 404.501.WELL for help with registering once at home.

Your Opinion, Please

After discharge, a consumer opinion survey company may contact you. We want to make certain we earn your highest rating, so if there is anything we can do while you are our guest to make you more satisfied, please speak with a nursing supervisor. We are dedicated to providing exceptional service, and you may reach our Service Excellence Department with any comments or concerns at 404.501.8470 or complete our online Your Opinion Matters form.

Concerns may also be voiced to the Georgia State regulatory agency, Office of Regulatory Service, Healthcare Section, 2 Peachtree St. NE, 33rd floor, Atlanta, GA 30303 or at 404.657.5726/5728 and/or the Joint Commission Office of Quality Monitoring by calling 800.994.6610 or emailing the complaint to complaint@jointcommission.org.


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2701 North Decatur Road
Decatur, GA 30033

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