Neonatologist Laura Lord, M.D., is a pediatrician with special training in caring for babies that are sick and require intensive care after birth. She coordinates care for the majority of babies in the Neonatal Intensive Care Unit (NICU) at DeKalb Medical. She wrote a letter to hospital president and CEO about the unequalled compassion she sees DeKalb Medical staff demonstrate on a regular basis.
I have noticed the DeKalb Medical ads state “we are pushing beyond.” I want to let you know that frequently I see the staff going beyond in many ways. I have been on the medical staff here for 11 years and have been on the staff at more than five other hospitals, yet have never seen or witnessed the consistency with which the staff exceeds my expectations. Over the past few weeks, I have noticed multiple acts of kindness and understanding not only to me, a physician, but also to patients. Several members of the NICU team spent hours putting together a “preemie reunion” for graduates of our NICU. They volunteered their time and money to do what was necessary to have a nice program. More than 10 nurses and secretaries and their own children spent a Sunday afternoon – their day off – to welcome these families back to our campus. Their time and efforts show they care for their patients even after they are no longer here.
We recently had a young father who was a concert pianist who would play the piano in the tower to relieve his anguish while his little daughter fought for life. Our staff took the infant to the tower so the grieving father might fulfill his dream of playing the piano for his baby girl. No other guests were there, no one’s rights were denied, no laws were violated – just compassion was shown.
I commend your staff for their kindness, compassion and for “going beyond.” They are the most kind group of people I have every worked among.
Laura Lord, M.D.