It’s All About Service
Adrianne Leonard felt like she was staying in a nice hotel when she delivered her baby boy at DeKalb Medical. It’s just a few minutes from her Decatur home so convenience was a big factor in her decision of selecting DeKalb Medical as her maternity hospital. But it wasn’t the location or the new facility that most impressed this first-time mother. Instead, she described the high level of service and how she was treated by everyone at DeKalb Medical as the best things about her experience.
Adrianne was admitted to the Antepartum unit three weeks before she delivered William. “I was on bed rest so I really got to know the staff,” Adrianne recalled. “They would take time with me and help cheer me up when I was homesick. Everyone from the housekeepers and techs to the nurses listened not just to my needs but also to my wants. They really cared about what I wanted, even if that was to take a short walk.”
It was that caring attitude that made Adrianne’s experience memorable and William’s caesarean section delivery easy. She describes that staff as very professional and knowledgeable while also being very warm, welcoming and giving of themselves. “I didn’t feel like they were just doing their job, it seemed more like a calling for them,” she added.
Adrianne found that the staff was receptive to her choices and did everything they could to accommodate making those things happen in a timely manner. “They even had a lactation consultant in the recovery area to help me with breastfeeding because they knew that was important to me,” she said. “The facility is really nice, but to me it’s all about the service and how I am treated.”