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Triage Process and Treatment

When you arrive at the Hillandale ED, a registered nurse is the first clinician you’ll see. If you arrived by ambulance, you will immediately be placed in a patient room if one is available.

During the triage process, the triage nurse will take your vital signs (blood pressure, temperature, pulse) and ask you questions about your medical history and the reason for your visit to the ED. Patients are treated based on the severity of their emergency and not necessarily in the order in which they arrived.

“Provider at Triage” process reduces wait time

Our Provider at Triage process helps reduce the amount of time it takes for patients to be seen by a healthcare provider. It enables us to start treatment within minutes of arrival, ensures that patients are immediately placed in the correct care pathway, and reduces the wait time for test results and further treatment.

After triage, you will be placed in one of three locations within the ED, and your evaluation by a physician or physician assistant/nurse practitioner will continue. Patients with less-acute conditions are placed in the RME (rapid medical evaluation)/urgent care location and quickly evaluated and discharged. Patients with more emergent conditions are placed in regular emergency beds and evaluated by a physician.

Your treatment path

Regardless of which treatment area you are placed in, you will be attended to by a team of providers, including an emergency technician, nurse and physician (or a physician assistant and nurse practitioner). You may have blood drawn for lab studies, X-rays or other tests to determine your diagnosis and proper treatment. Your condition may require consultation with your primary care physician (PCP) or a physician specialist.

Based on the results of your evaluation, your provider will recommend either discharge, with remaining treatment at home, or admission to the hospital for further evaluation and treatment—in which case your provider will contact your PCP or the appropriate specialist to arrange admission. If you do not have a PCP, a referral for appropriate follow-up care will be provided.

In some instances, patients requiring hospital admission may be transferred to a facility that offers specialized services not available at Hillandale.

2801 DeKalb Medical Pkwy Lithonia, GA 30058
404.501.8000
Patient Inquiries: 404.501.8611

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